Module 6 of 6
Training / Staying safe / Lesson 3 of 3
Editing your own site saves time and money, but a few situations are quicker and safer to hand over. Knowing them is part of doing this well.
You'll learn
The warning signs that mean you should stop and get in touch
Takes
About 3 minutes
You'll need
Nothing, just a few minutes
1
Don’t keep refreshing or clicking. Note what you did just before and tell us.
2
Try once more, then stop. Repeated tries can lock you out for longer.
3
New pages, strange links or users you don’t recognise can be a sign that someone else has got in. Tell us the same day.
4
If your form normally brings in messages and they’ve stopped, send a test. If it doesn’t arrive, get in touch.
5
New colours, a new menu layout, a new booking system or anything in Settings is best planned with us first.
6
Your time has a value too. Send us a note and move on with your day.
The page address, what you were trying to do, what happened, and a screenshot if you can.
It depends on the job and on what your plan with us covers. We’ll always tell you before starting any paid work.
Send the message anyway with as much detail as you can, and leave the site alone until you hear back.
Tell us which page it’s on and what you’re trying to do. We can talk you through it or make the change for you.
